Privacy Policy

 

This privacy statement is to make aware the buyer of all information gathered by Mr Simple via the internet, include without limitation, by the way of the Mr Simple website located at www.mrsimple.com.au

 

Mr Simple understands and wholly recognises the importance of protecting all privacy; nothing withheld, of our client's personal and financial information and acts, and always will act in accordance with the aforementioned. Mr Simple operates without hesitation to keep all records private, all of this information at the time of registration will not be used for any unsolicited communication. When registering with the Mr Simple Online Store you give Mr Simple your consent to hold your personal data in accordance with this online privacy policy and for and only for the purposes described below.

 

 

 

WHAT MR SIMPLE OBTAIN
In order for Mr Simple to uphold a strong customer/brand relationship and to make sure that Mr Simple keep on giving back the service in which Mr Simple's loyal customers deserve, the information collected is used for these reasons.
- To study and observe buying trends from the buyer.
- To understand when and from where purchases are coming from
- To use this information above in order to allow Mr Simple's loyal customers the right to be included in specials and weekly deals, all of which the customer can opt out from.
- To use this information to allow the customer to have complete understanding of all things Mr Simple for the future.

 

 

SECURITY

To protect all personal information, Mr Simple takes only the highest precautions and follow only the best industry practices to make sure that it is not inappropriately misused, accessed, lost, disclosed, altered or destroyed.
All credit card information obtained through third party site PayPal and their highest secure gateway is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption that takes a trillion years to decipher and is the industry standard. If you have any questions regarding this policy or any of the Mr Simple policies, please make sure that you contact us immediately at info@mrsimple.com.au
In the case of fraudulent behaviour, or if an order is to be noted as fraudulent, Mr Simple reserves the right to hold all stock until the purchase has been cleared or deemed safe. We hold this right as a duty of care held towards all parties involved with the transactions, picking, picking and shipping of the goods involved. 

 

SALES AND MARKDOWN PRODUCTS

 

During the event of a sales period or for items already marked down from their original recommended retail price, all discount codes and promotional codes may not be used. Mr Simple holds the ability to withhold any stock or refuse/revoke any purchase made during these circumstances.

 

Mr Simple also holds the right to refuse or revoke any order in which a discount code is used even on products that aren't sales items. Mr Simple further holds the right to refuse orders where the use of a promotional code that has been distributed for multiple usages has been applied.

 

For all orders that are refused or revoked by Mr Simple, the money spent on that order will be refunded using the PayPal refund process.

 

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies: 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.” 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We may contact you by mail, telephone, email or SMS to market our products and Services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.

The Site uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via Email and SMS.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

Additionally, include links to both our services privacy policy and our user rights / opt-out page:

Rakuten Advertising - 

https://rakutenmarketing.com/legal-notices/services-privacy-policy/

https://rakutenmarketing.com/legal-notices/subject-requests/

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@mrsimple.com.au or by mail using the details provided below:

5 Fern Place, Byron Bay, NSW, 2481, Australia