Returns & Refund Policy

 

Please shop with confidence as we offer a 30 day returns policy.

 

Items must be returned within 30 days of purchase.

 

All returns and exchanges must come in their original condition, with all tags and receipts for inspection upon arrival.

 

All returns for items bought during a sales period or at a marked down price cannot be returned for a refund. A unique online store credit will be generated.

 

As soon as the return or exchange has cleared it's inspection, you will be notified of your exchange, refund or credit immediately.

 

Return Process:

 

Step 1: Cut out the return address at the bottom of your returns sheet (this will come with your package). Fill out your order number.

 

Step 2: Put all of your product in the original packing or find a new box that will fit, stick the Return Address slip to the box.

 

Step 3: Take it to your local Australia post and ship it to us. 

As soon as the return or exchange has cleared it's inspection, you will be notified of your exchange, refund or credit immediately.

 

Return address:

 

Mr. Simple, 5 Fern Place, Byron Bay, NSW, 2481, Australia

 

Damaged Items

 

At Mr. Simple we take great care with each and every customer order - all items are wrapped by hand and carefully packaged before they leave us to ensure that they reach you in perfect condition.

However, in the unlikely event that you do receive an item that is damaged, please notify us via e-mail at help[at]mrsimple.com.au within 48 hours of receipt stating the nature of the damage.

We will offer an exchange (if available) or a full refund upon receipt of the returned item, including return postage costs, up to the value of the original outward postage.

Refunds and replacements will not be issued for items sent back without first informing us of your intention to do so and stating the reason for the return.

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