Return Policy

We accept returns for any reason (Excluding Sale and Discounted Items) – sizing, colour, or if you’ve simply changed your mind. All items must be returned in retail quality – unwashed, unworn, and with original tags attached.

Extended Returns - for November and December we are extending returns to 60 Days to give you peace of mind for your holiday shopping.

Returns must be sent back within 30 days of the package delivery date. For all AU returns, you can generate a printable return label that will cover the cost of the return. If you're having trouble making a return, please get in touch with our support team at info@mrsimple.com.au and we would be happy to assist in any way we can.

Items purchased at full price can be returned for a Refund, Credit, or Size Exchange.
Sale items are NOT eligible for our normal returns conditions, this includes any items purchased at a discount through bundles or discount codes. SALE ITEMS ARE ELIGIBLE FOR STORE CREDIT OR EXCHANGE ONLY
If items are damaged or faulty, they may be returned for a Repair, Refund, Credit, or Exchange, at our discretion.
Free unlimited returns when you purchase our shipping protection otherwise the customer is required to pay for shipping costs if they would like to return an item.
Returns will be processed once the return shipment's tracking indicates it is actively on its way back to us. During high-volume periods, such as sales, Black Friday, and Christmas, please allow up to 48 hours for returns to be processed after they have been received.
A partial return from a bundle deal for a Refund or Credit will remove the original discount and the full price of the kept item(s) will be applied, with the final refund amount adjusted to match that.
All gift cards are non-refundable and a monetary refund cannot be issued in exchange for purchases made with a gift card.
Exchange is subject to product availability should the item(s) requested not be available, a Store Credit will be issued instead. To avoid missing out on fast selling product, we recommend purchasing the desired item(s) directly and opting for a Refund or Credit for the return.

Please note, due to safe hygiene practices we can’t accept returns on Underwear or Socks unless they are returned unworn, unopened and in original packaging with tags still attached. Exceptions can be made should the product be received faulty or in an otherwise unsatisfactory condition.

Returns will be processed once the return shipment's tracking indicates it is actively on its way back to us

End of Financial Year, Click Frenzy, Black Friday & Boxing Day Returns Policy

All Sale Items are advertised as final and no refunds are accepted online or in store. Sale items are eligible for Exchange and store credit only.

Make a Return or Exchange

All other countries

You are welcome to return for exchange credit or refund (Excluding Sale Items) as per our process. But please note Mr Simple do not offer free returns for packages delivered outside Australia. The cost of international shipping can make it impractical to return, so please consider this when ordering. Please note if you choose to receive an exchange you will need to pay $15 shipping fee before the exchange item is sent. Contact us at info@mrsimple.com.au if you have any questions.

If you are making a return or require a refund of a purchase made in a different currency, the return will be made in AUD and will not account for fluctuations in currency conversion.

Underwear and Facemasks

Returned items must not have been worn, altered, washed, or damaged, and must include all original packaging and tags.

Damaged Items

At Mr. Simple we take great care with each and every customer order - all items are wrapped by hand and carefully packaged before they leave us to ensure that they reach you in perfect condition.

However, in the unlikely event that you do receive an item that is damaged, please notify us via e-mail at info@mrsimple.com.au within 48 hours of receipt stating the nature of the damage.

We will offer an exchange (if available) or a full refund upon receipt of the returned item, including return postage costs, up to the value of the original outward postage.

Refunds and replacements will not be issued for items sent back without first informing us of your intention to do so and stating the reason for the return.

Note:

Footwear must be returned exactly the way it was shipped to you: completely clean and unworn with the shoes in their original, undamaged shoe box. If we sent your shoe box within a larger box, please send the shoe box inside of that larger box to preserve the shoe box. Any footwear returns that do not include the original undamaged shoebox will not be accepted.
Certain product categories are ineligible for return, including (but not limited to) underwear, socks, mystery boxes, grooming products, food/drink items, and items marked on their product pages as final sale or clearance.
Refunds do not include any shipping costs paid on your original order, if applicable.